Shipping & Returns
We will dispatch all orders placed Monday to Thursday within 24 hours of receipt. If you place your order after Friday noon, it will be dispatched on the Monday.
All UK orders will be dispatched via Royal Mail track and sign service for £ 4.95.
A signature will be required. Should you be absent, a card will be left with instructions for further delivery or collection. We would encourage, wherever possible, to use a business address for the delivery, to ensure that you receive your shoes without delay.
If you are an international customer, please email us and we quote you cost of postage.Shipping International
f you wish to return your shoes to us for a refund or an exchange, you may do so provided that they are returned within 14 days of receipt of your order. If an item is not returned within this time, returns will only be accepted at our discretion.
The shoes you wish to return must be unworn and in a saleable condition in their original packaging, with no damage, except where there is a manufacturing fault. For this reason, please make sure that you try the shoes on A CARPETED SURFACE. The black polish on the soles is not mean to last, and comes off when the shoes contact a hard floor. Therefore, if the shoes are not returned to us in a re-saleable condition, we reserve the right to refuse a refund.
We offer FREE returns. Therefore please send us your receipt of payment, and we will refund the postage cost.
We will not accept responsibility for any items lost in transit. We recommend that you use Royal Mail Special Delivery or a similar service, that requires a signature and insures you for the value of the goods. We strongly advise you to retain a copy of the proof of postage.
Refunds will be credited to your original method of payment. We will endeavour to process all refunds within 3 days of receipt. However, please note that it might take up to 10 days to appear in your account, depending on the card issuer. You will receive an email confirming the refund, once it has been processed.
Should you wish to exchange the shoes, you may do so subject to availability. If you are exchanging for an item of a lesser value we will refund the difference. If you have chosen a higher value item, please place a new order and ask for a refund of the original purchase.
For any questions or comments please email us at firstname.lastname@example.org or call us on 07773080337
Our returns address is:
16 Lanchester Road
London N6 4TA
If your goods are faulty please follow the returns procedure to return the item to us. The product will be checked and if deemed faulty either a full refund of the price of the item will be given or we will send you a replacement product. This does not affect your statutory rights. Returns will be processed within 72 hours of receipt of return.
RIGHT TO CANCEL THIS AGREEMENT
Under the Distance Selling Regulations, you have seven working days from the Commencement Date (‘the cooling-off period’) in which to cancel this Agreement if for any reason you are not happy with the goods that have been delivered to you.
If you wish to cancel the Agreement, you must notify us of this fact in writing by email or post. Full contact details are set out below in the section titled ‘Contact Details’ Please see Returns Section for more details.