TERMS & CONDITIONS
These terms and conditions relate to goods which you purchase from the Peponita online store. Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. If there is anything you do not understand, please feel free to email us at firstname.lastname@example.org.
By making an offer to purchase, you agree to be bound by all the provisions of the agreement between you and us, which are set out below. If you do not accept these provisions you should not place an order.
You must be 18 years or older to use the service. By placing an order, you confirm to us that you are at least 18 years of age.
We may change these terms and conditions at any time and we are not under any obligation to notify you of such changes.
YOUR AGREEMENT WITH US
Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the goods; we are inviting you to make a legal offer to us to purchase the goods. It is entirely at our discretion to accept or reject the offer to purchase.
The Agreement is concluded only when we have sent you an email notification that the goods have been dispatched to you.
Payment can be made using any of the methods listed on this web site under Payment options on our Terms and conditions page and will be debited when we have accepted your offer to purchase.
All prices are quoted in UK pounds Sterling and include VAT where applicable.
Our acceptance of your offer to purchase goods is subject to their availability. Our acknowledgement of order acceptance via web or email is not a guarantee of delivery. We will inform you if we are unable to deliver the goods that you have offered to purchase and a full refund will be given.
Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the goods have been paid for.
We accept the following methods of payment
Credit Cards: Visa, Mastercard
Debit Cards: Maestro / Switch, Visa, Electron, Delta
VAT: All of the prices listed online are inclusive of 20% VAT
We do not store credit card details nor do we share financial details with any 3rd parties
We will dispatch all orders placed Monday to Thursday within 24 hours of receipt. If you place your order after Friday noon, it will be dispatched on the Monday.
All UK orders will be dispatched via Royal Mail track and sign service for £ 4.95.
A signature will be required. Should you be absent, a card will be left with instructions for further delivery or collection. We would encourage, wherever possible, to use a business address for the delivery, to ensure that you receive your shoes without delay.
If you are an international customer, please email us and we quote you cost of postage.
If you wish to return your shoes to us for a refund or an exchange, you may do so provided that they are returned within 14 days of receipt of your order. If an item is not returned within this time, returns will only be accepted at our discretion.
The shoes you wish to return must be unworn and in a saleable condition in their original packaging, with no damage, except where there is a manufacturing fault. For this reason, please make sure that you try the shoes on A CARPETED SURFACE. The black polish on the soles is not mean to last, and comes off when the shoes contact a hard floor. Therefore, if the shoes are not returned to us in a re-saleable condition, we reserve the right to refuse a refund.
We offer FREE returns. Therefore please send us your receipt of payment, and we will refund the postage cost.
We will not accept responsibility for any items lost in transit. We recommend that you use Royal Mail Special Delivery or a similar service, that requires a signature and insures you for the value of the goods. We strongly advise you to retain a copy of the proof of postage.
Refunds will be credited to your original method of payment. We will endeavour to process all refunds within 3 days of receipt. However, please note that it might take up to 10 days to appear in your account, depending on the card issuer. You will receive an email confirming the refund, once it has been processed.
Should you wish to exchange the shoes, you may do so subject to availability. If you are exchanging for an item of a lesser value we will refund the difference. If you have chosen a higher value item, please place a new order and ask for a refund of the original purchase.
For any questions or comments please email us at email@example.com or call us on 020 8444 1948.
Our returns address is:
16 Lanchester Road
London N6 4TA
If your goods is faulty please follow the returns procedure to return the item to us. The product will be checked and if deemed faulty either a full refund of the price of the item will be given or we will send you a replacement product. This does not affect your statutory rights. Returns will be processed within 72 hours of receipt of return.
RIGHT TO CANCEL THIS AGREEMENT
Under the Distance Selling Regulations, you have seven working days from the Commencement Date (‘the cooling-off period’) in which to cancel this Agreement if for any reason you are not happy with the goods that have been delivered to you.
If you wish to cancel the Agreement, you must notify us of this fact in writing by email or post. Full contact details are set out below in the section titled ‘Contact Details’ Please see Returns Section for more details.
OUR DATA PROTECTION POLICY
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed.
If you tick the opt out box which is located on the order form and on the payment page online none of your personal data will be passed to any third party, except to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments.
Your privacy and confidence will be respected at all times.
WHAT INFORMATION IS COLLECTED ABOUT YOU AND HOW IS IT USED?
When you place an order we need to collect your name, address, email and telephone number as well as details of the method by which you intend to pay for the goods. This information allows us to process your offer to purchase goods and delivery of those goods to you. We use your email address to send you notification of the status of the order. We will contact you by email or by telephone if any problems occur regarding delivery of the goods to you.
This information may be provided to third party service providers for the purpose of processing your offer to purchase the goods such as the courier service used to transport the goods to you.
We may use your email address and postal address to provide you with information on our products, services, promotions and special offers.
By making an offer to purchase goods you consent to the information you provide to us being processed for any of the above purposes.
Cookies are small pieces of information that are sent from your browser to our web server.
On this web site, cookies are used to keep track of the items you place in your shopping basket. These cookies expire after 2 days.
We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.
The security of your transaction is important to us and to prevent any details being seen by unauthorised persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor.
LIMITATION OF LIABILITY
IMPORTANT: THIS CLAUSE CONTAINS PROVISIONS, WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness, wilful misconduct, fraud or misrepresentation.
To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.
We may include links from time to time on our website to other Internet sites. We have no control over the content of such websites and disclaim any liability in respect of your use of such websites.
All conditions, terms, representations and warranties relating to the goods that are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.
Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) of the goods shall be limited to the value of the goods supplied.
No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.
Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.
IMPORTANT: IN THIS CLAUSE YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, which arise as a result of a breach by you of any of the terms of this Agreement.
We have used reasonable care and skill in compiling the content of this website but make no warranty, express or implied, as to the nature or accuracy of any material on this website and cannot accept liability for any particular material on this website or as a result of any use of or reliance placed upon information contained within this website. The order confirmation form is conclusive as to the charges and the description of the service.
Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.
LAW AND JURISDICTION
The Agreement shall be governed by and construed in accordance with English law and you agree to submit to the non-exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you access our website.
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on 020 8444 1948 or email firstname.lastname@example.org
16 Lanchester Road London N6 4TA
Registered in England 08378473
Vat Registration GB169 0554 89